- 1.1 Cogi-Member Relationship & Intro. Cogi, Inc. ("Cogi") values the privacy of its Members
uses and protects our Members' personal information. This policy applies to all websites, products
and services offered by Cogi. By agreeing to the Cogi Terms of Service
Member also agrees
- 2. Collecting Personal Information
- 2.1 Registration Information. When Member signs up for a Cogi account, Member must provide certain personal information,
such as: name, email address, phone numbers, payment information, and an account password. Additionally, Member may be
asked to provide various personal details which would be used solely for internal Cogi analyses. This requested information
may include, but not be limited to, date of birth, general demographic and employment information.
- 2.2 Account Activity. Once Member's account has been established and is in use, Cogi may record information
about your usage, such as: frequency of access to account, frequency of conducting calls using Cogi, the size of
Member-generated content/storage capacity, the size of your contact list, the frequency of content sharing, and
other activity in conjunction with Member's use of Cogi.
- 2.3 Computer Browser. Additional information collected by Cogi may include information provided by Member's
computer browser as a result of cookies placed by Cogi. (See Section 5: Cookies)
- 2.4 Purpose of Information. All information submitted by Member and gathered by Cogi helps Cogi to modify its
website, services and products to better meet the needs of our Members. This information also ensures that Cogi has
a detailed understanding of our Members' demographics and account usage, which contributes to our customer acquisition
and marketing strategies, as well as our product research and development.
- 2.5 Information of Others. If Member provides the personal information of a friend to Cogi, Member warrants that
you are authorized to provide such information. (See Section 6: Tell A Friend)
- 2.6 Accuracy of Information. Member ensures that information submitted to Cogi is current and accurate.
Cogi provides Member with access to personal information via their account, enabling Member to update such information as
- 3. Use of Personal Information
- 3.1 Use of Personally Identifiable Information. Cogi never shares Members' personally identifiable information with third parties, with the following exceptions:
- If Cogi has received opt-in consent from the Member;
- If Cogi believes it is necessary to respond to legal action or an enforceable governmental request;
- To enforce Terms of Service;
- To address fraud, security or technical issues; or to protect the rights, property or security of Cogi, its members and the public;
- As part of a contract with a co-branded partner (see Section 8: Partners);
- For billing purposes, which may be conducted through a third-party;
- It may be used to carry out a credit check, if necessary for billing purposes. In this case, your personally identifiable
information will be disclosed to a third-party credit agency or financial institution for the sole purpose of this credit check;
- In connection with a corporate merger, acquisition or other corporate reorganization.
- 3.2 Use of Non-Personally Identifiable Information. The Members' non-personally identifiable information may be used
in the following ways:
- To communicate with our Members. Opt-out options are made available;
- To modify Cogi's website, services and products to better meet the needs of our Members;
- To develop a detailed understanding of our Members' demographics and account usage for service/product research and development;
- To analyze our business, customer service, advertising and marketing strategies;
- Demographic information may be provided to our advertisers to determine placement;
- It may be provided to all Cogi offices, subsidiaries, affiliates or other trusted third-parties who Cogi has contracted
with in order to provide Cogi services or process Member information. These parties are required to do so in a confidential
- Communication between Member and Cogi may be used as a testimonial or for other marketing purposes.
- In this case, your first name, last initial, city and state may be used publicly. No other personal information will be
used without your consent.
- 3.3 Renting or Selling Information. Cogi does not rent or sell its Member information, whether personally or
- 3.4 Opt-In Policy. If Cogi wishes to use or disclose your personal information in a manner not laid out in this
policy, you will be provided with the opportunity to opt-in (give permission).
- 4. Content Handling
- 4.1 Cogi Access To Member Information & Accounts. Access to personal information, Members' accounts, and Member-created
content (i.e. audio recordings, transcripts of Cogi phone calls, meetings, and notes about the calls) is restricted to a
limited number of Cogi employees, contractors and agents who require access in order to conduct Cogi business.
These Cogi team members operate under strict confidentiality policies and may be subject to discipline, termination
and even criminal prosecution if they digress from Cogi policies.
- 4.2 Purpose of Access to Member Accounts. Cogi will access Members' Accounts for the purpose of determining causes
and solutions to technical issues, and to conduct speech research in relation to the continued development of our
state of the art speech recognition methods. Cogi does not warrant that Member-created content will never be seen
or heard by Cogi representatives. Cogi may be required by a governmental or legal request to access and/or disclose
your personal information and the content of your communications in the case of a search warrant, subpoena, court
order, or other legal process.
- 4.3 Cogi Facilities Handling Information. Members' personal information may be stored, processed, accessed and
handled in a Cogi facility or a facility of its agents in the United States. All facilities are required to
- 4.4 Data Security. Cogi works hard to consistently provide a high level of security to protect Members' personal
information, accounts, and content. This security involves limiting access to key representatives, firewalls,
encryption of communication and data transmissions, and other physical security procedures at all Cogi data centers,
such as intrusion detection systems. These security measures are constantly monitored and reviewed to protect Member data.
- 4.5 Consent To Record Calls. In order to record calls using Cogi, Member is required to request and receive consent
from all involved parties for each individual call made. It is the Member's responsibility to ensure that consent
is received in accordance with all applicable laws. Each state has its own regulations regarding obtaining consent – some
require consent from both parties, some from only one party. View a listing of state requirements.
- 4.6 Capturing Content. When using Cogi to capture calls, Member has full control over the moments during the
call that will be captured in audio file format. Member also has full control over the decision to transcribe a
call or keep it as an audio file only. This can be done in the "Settings" section of your account.
- 4.7 Storing Content. Member has the option of deleting any audio files or transcribed content within their account.
Once deleted, said content may remain archived for back-up purposes within the Cogi system for a period of time. Cogi
retains no liability in the case that content becomes lost due to deletion by Member.
- 4.8 Sharing Content. Member may share audio files or transcribed content with others by means of using the
"Share This Call" section in your account. Clicking the "Add" button gives Cogi permission to send a link
to the content via email to contacts designated by you. This feature, however, does not prevent that contact
from copying and pasting your transcriptions or otherwise manually recording them.
- 5. Cookies
- 5.1 Storing Cookies. When visiting Cogi's website or logging into your Cogi account, cookies may be stored on your
computer. These cookies allow us to recognize your computer so we can improve your user experience, and remember your
personal interests, to track ad click rates and impressions, and they may be analyzed to help us improve your experience.
5.2 Disabling Cookies. Member may set your browser to disable cookies. Please keep in mind, however, that if you disable
cookies, you may affect your experience when using our services.
- 6. Payment Information
- 6.1 Payment Processing. Member may be required to provide a credit card or other form of payment in order to keep your
account in good standing. This payment information will only be provided to the company or companies that Cogi is
contracted with to process payments, and will never be shared with an unrelated third party. Cogi will hold your
payment information securely and confidentially, and access to such information will be limited to Cogi team members
who work with payment processing companies.
- 7. Partners
- 7.1 Co-Branded Partnerships. Cogi may become involved in a co-branded partnership with another service or
application provider. As a result co-branded services or applications may be offered to Cogi Members.
Upon accepting use of these co-branded offers, Member gives permission to Cogi to share their demographic
information with the co-branded partner for use in developing marketing and advertising strategies.
- 8. Third-Party Websites
- 8.1 Third-Party Websites. Cogi may provide Members with links to third-party websites. Cogi does not have
control over such websites, their privacy policies, or the manner in which they gather and handle your personal
information. They may also place cookies or other files on your computer. It is Member's responsibility to read
all terms of service and privacy policies related to third-party websites.
that Member has accepted the changes made.
- 10. Contact
Last Updated: November 12, 2008